Shipping policy
Last updated: August 9, 2026
This Shipping Policy applies to orders shipped to supported addresses in the United States.
Where We Ship
We currently ship to the contiguous 48 United States and the District of Columbia.
We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories or possessions, or APO, FPO, or DPO addresses. Orders addressed to an unsupported destination cannot be completed through our online checkout.
Processing and Estimated Delivery
- Order processing: usually 3–5 business days before dispatch.
- Estimated total delivery time: approximately 10–26 business days.
Business days are Monday through Friday, excluding applicable public holidays. Delivery times are estimates rather than guarantees. Customs inspections, carrier disruptions, severe weather, peak periods, public holidays, or incomplete address information can cause delays.
Shipping Rates
Shipping is charged in U.S. dollars according to the calculated total item weight in your cart.
| Calculated cart weight | Shipping charge |
|---|---|
| Up to 0.50 kg | $16.90 USD |
| Over 0.50 kg and up to 1.00 kg | $26.90 USD |
| Over 1.00 kg and up to 2.00 kg | $42.90 USD |
| Over 2.00 kg and up to 3.00 kg | $52.90 USD |
| Over 3.00 kg and up to 4.00 kg | $63.90 USD |
| Over 4.00 kg and up to 5.00 kg | $75.90 USD |
The shipping charge displayed at checkout before payment is the charge that applies to your order.
Orders Over 5 kg
Online shipping is not currently available for carts with a calculated weight over 5 kg. Please reduce the quantity, split the items into separate orders, or contact us before ordering. We cannot accept an online order unless a supported shipping option is displayed at checkout.
Tracking
Tracking information will be sent to the email address provided at checkout after the order has been dispatched and the carrier has accepted the shipment. Tracking activity may not appear immediately after the tracking number is issued.
U.S. Duties, Taxes, and Customs
Our current KOREALY Standard service for supported U.S. destinations is configured as Delivered Duty Paid (DDP). Import duties and taxes assessed through this service are paid through our logistics partner and should not ordinarily be requested from the customer at delivery.
Customs and carrier requirements can change. If we learn before dispatch that a different shipping method or an additional charge is required, we will contact you first. We will not impose an additional charge without your agreement; you may instead cancel the affected order for a refund before dispatch. If a carrier or customs authority unexpectedly requests payment at delivery, please contact us before making the payment.
Address Accuracy and Delivery Issues
Please provide a complete and accurate shipping address, postal code, email address, and telephone number at checkout. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after order processing has begun.
Incorrect or incomplete customer information, recipient unavailability, customs inspections, carrier disruptions, severe weather, or events outside our reasonable control can delay delivery. We will provide reasonable assistance with carrier inquiries. Nothing in this policy limits rights available to you under applicable law.
Contact Us
If you have questions about shipping or tracking, contact us at gusdker@gmail.com.